Zendesk vs Intercom: In-Depth Features & Price Comparison

Intercom recently ramped up its features to include helpdesk and ticketing functionality. Zendesk, on the other hand, started as a ticketing tool, and therefore has one of the market’s best help desk and ticket management features. When comparing Zendesk and Intercom, various factors come into play, each focusing on different aspects, strengths, intercom vs zendesk and weaknesses of these customer support platforms. Overall, Zendesk empowers businesses to deliver exceptional customer support experiences across channels, making it a popular choice for enhancing support operations. Integrations are the best way to enhance the toolkit of your apps by connecting them for interoperable actions and features.

When he isn’t writing content, poetry, or creative nonfiction, he enjoys traveling, baking, playing music, reliving his barista days in his own kitchen, camping, and being bad at carpentry. Intercom does have a ticketing dashboard that has omnichannel functionality, much like Zendesk. You could say something similar for Zendesk’s standard service offering, so it’s at least good to know they have Zendesk Sell, a capable CRM option to supplement it.

Does Zendesk have Intercom integration?

While Intercom does not offer free trials, they do offer demo versions of each plan. Intercom’s Inbox organizes all of an agent’s core functions into one interface. Below, we’ve compared the usability of Zendesk’s and Intercom’s agent dashboards and administrator controls.

This serves the dual benefit of adding convenience to the customer experience and lightening agents’ workloads. As with just about any customer support software, you can easily view standard user data within the messenger related to customer journey—things like recent pages viewed, activity, or contact information. You can even improve efficiency and transparency by setting up task sequences, defining sales triggers, and strategizing with advanced forecasting and reporting tools.

Zendesk Pricing and Plans

But it’s designed so well that you really enjoy staying in their inbox and communicating with clients. Intercom live chat is modern, smooth, and has many advanced features that other chat tools don’t. It’s highly customizable, too, so you can adjust it according to your website or product’s style. So when it comes to chatting features, the choice is not really Intercom vs Zendesk.

These premium support services can range in cost, typically between $1,500 and $2,800. This additional cost can be a considerable factor for businesses to consider when evaluating their customer support needs against their budget constraints. Choose Zendesk for a scalable, team-size-based pricing model and Intercom for initial low-cost access with flexibility in adding advanced features. Key offerings include automated support with help center articles, a messenger-first ticketing system, and a powerful inbox to centralize customer queries.